Airbites Portal

Achieved Goals — Commercial

• Encourage the clients to upgrade their monthly subscription package.

• Differentiate Airbites from the other ISPs on the market.

• Promoting Airbites products and services by already branded products (such as blogs, forums, chat).

Customer Relationship Management

• Entertaining the clients by constantly adding new content.

• Creating an interactive community for the clients.

• Secure our clients’ loyalty by offering unique features.

Technical

• Designing and implementing a complete distributed server system, deployable in any number of countries.

• Interconnecting every client-oriented feature with existing systems (billing info, traffic graphs) and creating a series of new systems that aid in providing dedicated features (web hosting, e-mail, blogs, multimedia gallery).

• Creating a highly customizable webpage layout using the best technology available.

Creating Trademarks

Single sign-on: the AirPass allows our clients to authenticate themselves with a username and a password, having access to all the portal’s services.

Network security: any sensitive information (authentication process, billing information, private chat) is secured using HTTPS.

Server platforms: we use highly customized and secured Linux-based software platforms for our web servers, mail servers and hosting servers. The global server hosting content at airbites.net and the localised ones in every country are linked together by a secure proprietary communication protocol for database updates and content exchange.

Network capacity, scalability, redundancy and failover: the portal uses only its own network bandwidth, but clients always interact with the closest server to them thanks to our distributed server solution. The solution is designed to be scalable, both hardware and software, and we can route all clients to secondary servers in case of a server or link failure.

Backup and recovery: besides a highly intuitive CMS, Airbites technicians and administrators have access to a backup utility that lets them choose what content to back up and at what time intervals. Over the last 12 years we have specialised in security-related solutions.

The Efficiency of Our Solutions

The Airbites community AirPass is based on the idea of a single username & password used for gaining access to every resource the portal can offer. The user is able to authenticate with the portal using the same credentials for every active component. After logon the interface is highly customizable, making the user spend as much time as possible on the portal.

Airbites Community Portal (Re)Creation

All the features and components of the Portal are designed to ensure that the client can easily interact with other Airbites user-generated content and change impressions about the latest news, using a simple and intuitive web interface. Our approach is oriented towards creating an Airbites social network, with advanced features presented as content available to business clients only.

Billing: a basic interface for payment and a notification system for invoices and monthly billing information. Traffic graphs: daily graphs for traffic and time spent online for internet, metropolitan and telephony usage. Webmail: each client has their own e-mail account, accessible directly from the Airbites Community Portal. Hosting: personal web page, blog and galleries (images, video, audio). Shoutbox (live chat): public channel-oriented chat, regional channels, topic-oriented chat with public webcams, emoticons and avatars, plus private chat using webcam, microphone, chat and interactive picture sharing.

Portal Advanced Features

Calendar / TODO list: a web-based calendar that allows clients to organize their schedule and share events with friends. Email & SMS alerts: billing, news, calendar-based and TV schedule. Online payment: a dedicated gateway for credit card processing that allows clients to pay their monthly services online — credit card payment and SMS payment (an alternative, easy-to-use payment system).

Public content: a search engine and a news engine (horoscope, TV schedule, exchange rates, events, local events in your city, movies, concerts, expositions). Downloads: trailers, patches, game demos. Discussion forums organized in moderated sections, survey polls to gather relevant information about clients, and a rating system for public or user-generated content. An administrative notice message system informs clients about network upgrades.

Promotional Campaigns Fully Supported by the Portal

During our long-term collaboration with Airbites the portal served as a useful tool for promoting Airbites campaigns.

• Static banners

• Flash banners

• Dedicated section for Promotions

• Personalized products Order Form (for business and residential clients)

• Integrating different marketing solutions into the portal to sustain the campaigns.